FAQ Clove Cigarettes Online


Clove Cigarettes Online is one of the trusted sellers with more than 10 years of experience in exporting clove or kretek all around the world. If you have something to ask about us, please find your answer in the FAQ section below. In case you don’t find what you’re asking about, you can always contact us for further detail.


What is Clove Cigarette or Kretek?

As its name. A clove cigarette is a tobacco-clove mix. In Indonesia, we call it Kretek. You can read this article to know more about clove cigarettes.


Is it Legal to Buy Clove Cigarettes?

Yes and No. It Depends on your country and state. Laws and regulations about Clove Cigarettes and Flavored Cigarettes vary. It is your responsibility to follow those rules and laws in your country of residence and/or the country from which you access this site and service.


What products does Clove Cigarettes Online sell and why should I order from your online site?

We sell Indonesian Clove Cigarettes at great prices! All of our products are produced by the original manufacturer and are guaranteed to be hygienic with the highest quality. Since we receive all our products directly from the manufacturer, we always supply the best products at the lowest prices.


Is the price for a pack or one carton?

The price quoted is for one carton or 10 packs of cigarettes.


How can I make an order?

On the website you can click PRODUCT to see the brand’s list, then choose the clove cigarette that you want to buy, choose the quantity, and click add to cart. The cigarettes you order will be added to your cart. If you want to choose other brands, then click PRODUCT, choose another brand, and repeat this process. When you are done then click VIEW CART and PROCEED TO CHECK OUT. You will be taken to the secure server and you should enter the required information. At this point, you will receive an order confirmation at your e-mail address. 


How long is the shipping time?

We usually shipped to the United States to All States except Hawaii. The delivery time is 2-3 weeks with USPS and 4-7 days with DHL.


What payment method do you accept?

There are 2 ways for paying for your order. The payment can be done by Credit Card/PP and Bitcoin only. Click here to see detailed payment method information.


How can I track the shipment status of my order?

Clove Cigarettes Online will send an email to you as soon as we dispatch your order. This will include a tracking number for DHL Express Service which allows you to monitor the progress of your package shipment through the internet. You can track your order by searching the tracking number on DHL Express’s official website. 


What if my order is lost in the shipment?

Just send us a valid letter from your Postal Office that declare your shipment lost. We will replace it for Free. Yes, free!


What if my order is returned to the sender?

This is a very rare situation. There are several reasons your order might be returned to sender:

  • Fail attempt delivery several times
  • Invalid address
  • Recipient fails to pick up at local DHL Express Service Point
  • Over quantity allowed, and auto rejected by Customs

If one of these cases happened, we will resend your order and make sure there is no possibility of your order being returned.


Do you guarantee that no duty taxes will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. As a rule of thumb, an order containing less than 200 cigarettes is usually exempted from taxes as long as it is for personal consumption.


My order hasn’t arrived yet! What should I do?

International shipping may take longer than usual. Traffic, peak, weather, an act of God and so on. It can be sitting at your post office mostly for weeks. Just call your local DHL Express Service Point and provide your tracking number. Since your order already touches your border, we can’t do anything. Now, you can take control.


Still, have more questions?

It is always recommended for you to place an order with us to find out the ordering, payment and shipping process. You can always cancel your order later if you decided not to go ahead with the purchase.


Otherwise, you can always contact us by filling out the contact form and sending us your message.


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