I've been ordering from Derwin for a while now, and although there have been a few problems with customs holding or returning shipments, Derwin has always been very responsive, and in once case shipped twice and had the packages returned by customs, and then repacked the order into two separate boxes to reduce the chances of the shipment being held. Sure enough, both packages came through within a short time of him sending them.

Derwin can't be held responsible for the actions of his shippers or of US Customs, but I can say that he goes way beyond what any other reseller of any product would to make his customers happy. I will be his customer for life, or until he retires, whichever comes first!

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