I ordered 2 cartons in November. It only took a week to get to the US but once it arrived in San Francisco, it never moved. Post Master said to try to get my money back. After almost a month with no movement, I contacted Derwin and explained what was going on. He immediately sent out a replacement for the missing shipment and it was in my mailbox within two weeks. I am very happy Derwin and he has definitely earned my loyalty and recommendation.