This is my second order through Derwin and I am completely thrilled with the level of service provided by him and his staff! My first shipment arrived on time back in November and everything was perfect. This time, though, US Customs decided to rear their ugly head and my order was rejected by them. Mr. Derwin is currently re-sending my order at no charge to me and I expect to receive them in a few days in perfect order. I order these for my daughter because she can't get them anywhere in the US thanks to some very idiotic legislation passed by morons who love to take credit for doing something when in reality they have accomplished absolutely nothing! My daughter is also extremely pleased with Mr. Derwin and the service he provides!